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Tax Expert - CPA, Enrolled Agent or Practicing Attorney Seasonal Remot


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Tax Expert - CPA, Enrolled Agent or Practicing Attorney Seasonal Remot

Overview Join us in our mission to power prosperity around the world by providing expert tax guidance to our customers using TurboTax state of the art tools; this includes helping customers prepare and submit their taxes. We are hiring credentialed tax experts (CPA/EA/Practicing Attorney) for our TurboTax expert network, the largest virtual tax community in the world. You ll bring confidence, tax expertise, and personal experiences to new client relationships that will empower and educate people, so they can lead better lives and get one step closer to financial freedom. And you decide how much, when and where to work, creating a schedule that works for you. Responsibilities Our team of tax experts is growing, so once you apply to one role, we ve got you covered. We will review your experience and consider your fit for all open opportunities on the team.Job Content/Scope:This is a seasonal customer facing position providing Tax Advice, Tax Return Review and Preparation to TurboTax CustomersHelp customers who are working on their tax return with 1) tax advice, including return preparation and signature when required, 2) product/software inquiries, and 3) tax calculationsCreate high quality customer interactions and experiences that instill confidence using deep customer empathy and audio/video toolsUtilize and leverage government websites, professional resources and team expertise to seek out and deliver the right answer to the customer using everyday languageApply defined practices, procedures and company policies to troubleshoot and resolve tax advice and preparation customer inquiriesDocument customer interactions Qualifications Must possess active credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax lawsRecent experience preparing federal and state individual 1040 tax returns using commercial tax preparation software (3 or more years preferred)Professional Circular 230 judgementAudit experience a plus (IRS and state tax authorities)Proficient with technology; solid knowledge of computer operations and softwareStrong customer service skills - ability to interact with customers through video and audio tools in a way that is professional, friendly and reassuringExcellent verbal and written communication skillsAbility to work in a fast paced environment with minimal supervisionCritical thinking, problem solving, and determinationBilingual (English/Spanish) communication skills (written & spoken) a plus

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